TIMS

Total Integration Management System for the EAP/Worklife company.

• HIPAA-compliant case management: true client-server (SQLServer, Oracle, or PostgreSQL) for robust security and data integrity
• data-auditing tracks and archives every edit made to a case record
• multi-site/subsidiary utilization reporting
• provider credentialing
• streamlined intake and workflow routing
• find providers instantly by specialty and nearness
• mandatory/supervisory referrals and DOT/SAP follow-ups
• departmental status and workflow-management reports
• integrated contract management

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Working Well

Members website for Worklife

• completely anonymous registration requiring no personally identifying information whatsoever; only a company-code is required
• resource-level utilization reporting so you can learn which individual resources and which subject-areas users (in the aggregate) are interested in
• can be "personalized" by the user (secure bookmarks, recently viewed resources, areas of interest)
• can be "co-branded" for each of your individual client companies
• can be customized for your individual client companies using sophisticated granular content management that lets you turn resources individually, or all resources of a given type, or every kind of resource about a particular subject "on" or "off" as dictated by the individual client-company; the on/off status of a resource affects only the content for a single client-company; of course you can always turn off or "expire" a resource globally for all companies
• scheduled content (timely or seasonal articles)
• interactives (surveys, self-quizzes, Q&As)
• webinar-scheduling module at the client-company level
• can be integrated with secure chat

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Ad campaign management, media cost tracking, customer acquisition cost analysis, prospect management, and CRM for direct marketing campaigns. "Cloud" based to unite the separate players involved in a successful campaign.

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Recover

Turnkey multi-jurisdiction tort litigation insurance-recovery management for national defense and corporate counsel.

Logistical, risk-analysis, and decision-support reporting.

relational database architecture permits granular tracking of individual plaintiff/claimant datasets (medical history, exposures, work history) even with multi-plaintiff or consolidated actions, without redundantly recreating/retyping the case data for each plaintiff on the case.

Insurance-recovery requires a claimant-centric not a case-centric database approach; so, in Recover, all injury or exposure data stays with the claimant regardless of which case (or cases) the claimant happens to be attached to, as these claimant-case associations often change. We track all case-centric data too: courts, pleadings, judges, plaintiff firms, etc.

Managing a data-warehouse of case and claims data collected from a hundred or more local defense firms, when cases are changing venue, actions are being consolidated, and claimants are appearing on more than one case, is several orders of magnitude more complicated than managing a very large-scale document production. Not even the most competent of paralegals or litigation assistants will have the requisite knowledge and cat-herding experience. For that reason we prefer to provide a turnkey solution—we handle the data warehousing and guarantee a reliable end-product that serves the needs of risk-analysis and strategic decision-making.

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Containment

Through our Containment turnkey data-warehousing service we provide counsel who are managing many local defense firms the tools to assess the relative cost-effectiveness of these firms. Firms are ranked against each other by outcome and cost always on matters of comparable risk. Defense cost comparisons that do not take into account the risk-value of the claim are of no value. For example, comparing a precedent-setting case to one of isolated effect, or a case in a jurisdiction with significantly higher award profiles to one brought in a jurisdiction where awards are significantly lower, would result in a statistical artefact and yield no actionable information (and it would be unfair to the firm handling the riskier assignment). But apply an accurate risk-value to each case and ranking becomes a meaningful exercise that can identify best performers, average performers, and worst performers within each risk-tier and

• establish norms for ancillary costs (e.g. long-distance, photocopying, T&E)
• highlight wasteful practices (e.g. redundant legal research, repetitive drafting of boilerplate pleadings)
• underscore excessive overtime-related expenses

We do not assign the risk-value to each case; you must.

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Tact

Contact Management: Events, Seminar, Webinar attendance manager and Newsletter/Publications mailing manager for the large full-service firm where multiple partners may be handling different aspects of the client's business.

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